Refund Policy

At Online Visa Advisor , we prioritize customer satisfaction and strive to provide the best possible service. However, due to the nature of visa application services, our refund policy is as follows:

• Non-Refundable Fees: Service fees paid for consultation, document preparation, or submission are non-refundable once the service has been rendered.
• Refund Eligibility: Refunds may be considered only in the following circumstances:
  • The application was not processed due to an error or oversight on our part.
  • A duplicate payment was made for the same service.
• Exclusions: Refunds will not be provided for delays or rejections caused by third-party entities such as embassies, consulates, or courier services.
• Refund Process:
  • Requests must be submitted within 14 days of the payment date.
  • Provide proof of payment and details of the issue for evaluation.
  • Refunds will be processed within 10 business days of approval.
  • Refunds will be issued to the original payment method used for the transaction.

For any queries regarding refunds, please contact us at [email protected] or call 037 315 5999.

Privacy Policy

At Online Visa Advisor , we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

• Information Collection: Personal details such as name, contact information, and identification documents are collected for visa processing purposes. Payment details are securely collected for transaction processing.
• Use of Information: Information is used solely for the purpose of providing visa consultation services. Data may be shared with embassies, consulates, and authorized third parties to facilitate visa applications.
• Data Protection: We employ advanced security measures to protect your data from unauthorized access. Personal information is stored securely and retained only for as long as necessary.
• Third-Party Disclosure: Data will not be shared with third parties for marketing purposes. Information may be disclosed if required by law or to prevent fraud.
• Your Rights: You can request access to or deletion of your personal data by contacting us at [email protected].

Terms & Conditions

• Service Scope:
  • We provide visa consultation services, including document preparation, submission guidance, and support.
  • Final visa approval decisions are at the sole discretion of the respective embassies or consulates.
• User Responsibilities:
  • Ensure that all information provided to us is accurate and complete.
  • Submit required documents promptly to avoid delays.
• Fees and Payments:
  • All fees must be paid in full before services commence.
  • Service fees are non-refundable, except as stated in our Refund Policy.
• Limitation of Liability:
  • We are not liable for visa rejections or delays caused by embassies, consulates, or third parties.
  • Our liability is limited to the value of the service fee paid.
• Intellectual Property: All content on our website, including text, graphics, and logos, is the property of Online Visa Advisor . Unauthorized use of our content is prohibited.
• Amendments: We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

For further assistance or inquiries, please contact us at [email protected] or call 037 315 5999.